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Do I need more then one collision repair estimate?
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No. Only one estimate of damage is required. However, your insurer may want to have their own adjuster inspect the damage. If your vehicle is unsafe to drive, have it towed to the collision repair shop of your choice and inform your insurer where it may be inspected.
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How will I know if original equipment manufactured (OEM), non original parts (aftermarket), or used parts will be used to repair my vehicle?
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All parts to be used in the collision repair process are required to be identified on the estimate. Original equipment parts will be designated OEM. Non original parts or aftermarket parts will be designated economy parts. Used parts will be designated as quality replacement parts.
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I obtained two estimates to repair my vehicle but there is a substantial difference between them in the total dollar amount. Why is this and what should I do?
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Differences in repair estimates are common. A lower estimate may not include everything necessary to restore your vehicle to pre-accident condition. If you're not sure why one estimate is different from another, please ask us.
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I'm at the accident scene and my vehicle needs to be towed. What should I do?
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Under normal circumstances the investigating police officer at the accident scene should ask you where you prefer to have your vehicle towed and who you prefer to do the towing. If you do not make a request your vehicle could end up being towed to a business that is unable to perform collision repairs or one you wouldn't normally select for collision repair. Request that your undriveable, collision-damaged vehicle be towed to the collision repair shop of your choice.
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Will the panels that have to be painted on my vehicle during the collision repair process match the existing painted panels?
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Yes, if applied by a skilled technician who has received proper training and follows the proper procedures for color matching. I-Car offers classes in color matching, color tinting, and proper refinishing procedures. Some paint manufacturers also require specialized refinishing training and certification Look for evidence of this specialized training when selecting a collision repair facility.
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I was involved in an accident with my vehicle and my insurer does not have a local agent to assist me with my claim. The person at the claim s department phone number I was instructed to call is demanding that I have my vehicle repaired at a collision repair facility chosen by them and not located in the community where I live. What should I do?
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You have the right to have your vehicle repaired at the collision repair facility of your choice and only you can make this decision. If you are comfortable with a collision repairer in your home town that has a reputation for high quality collision repair, insist to your insurer that your vehicle is repaired there. Chances are this collision repair bushiness will warranty their work and will be there in the future should you have any problems. Having a local insurance agent and a local collision repairer to assist you with your claim can solve many problems.
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Who do I pay my deductible to?
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If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility
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